Question 1

What products can you customize?

Accepted Answer

We specialize in custom printing on apparel, drinkware, accessories, gift items, headwear, and personalized merchandise. Whether you’re a boutique, small business, or event organizer, we create high-quality custom products designed to fit your brand and style.

Question 2

Do you offer design help?

Accepted Answer

Yes. We offer basic design assistance such as layout adjustments, mockups, and simple text changes. More complex or original artwork may require an additional design fee, which will be discussed before any work begins.

Question 3

What is the typical turnaround time?

Accepted Answer

Turnaround time varies by product and order quantity.
•	Standard production is 7–14 business days after artwork approval and payment.
•	Rush production may be available for an additional fee.
We will always communicate realistic timelines to keep your project on track.

Question 4

When will my card be charged?

Accepted Answer

Because all orders are custom and made-to-order, payment is required in full before production begins. This ensures materials can be ordered and artwork can be prepared without delay.

Question 5

Can I order in bulk?

Accepted Answer

Absolutely. We offer bulk pricing for larger orders. The more you order, the more you save. Contact us with your quantity and product details for a custom quote.

Question 6

How do I get started?

Accepted Answer

Send us your design or idea and let us know which product you want. We’ll send a proof before production and confirm pricing before beginning production.

Question 7

I placed an order online—what happens next?

Accepted Answer

Once your order is submitted, you’ll receive an Order Acknowledgment email with your order number and expected proof date. You can also check your order status anytime in your My Orders account section.
Next, you’ll get an email when your art proof and order confirmation are ready. You must approve both before we can start production. If you need changes, you can decline the proof and send your notes; we’ll send an updated version.
Once everything is approved, your order goes into production. When it’s finished, we’ll email your tracking information.

Question 8

How can I track my order?

Accepted Answer

To track your order, contact your account manager or call us at 347-234-5307. Once your order ships, you will receive a tracking number via email or SMS. If you selected local pickup, we’ll notify you as soon as your order is ready.

Question 9

What is your cancellation policy?

Accepted Answer

Because each item is custom made, orders can only be canceled before artwork approval and before production begins.
•	If materials or artwork have already been created, a cancellation fee may apply.
•	Once production starts, orders cannot be canceled.
This protects our time, materials, and design labor.

Question 10

Can I return or exchange personalized products?

Accepted Answer

To protect our business and due to the nature of custom work, we cannot accept returns, exchanges, or refunds on personalized or made-to-order items unless there is a manufacturing defect or mistake on our part.
If an issue occurs due to customer-provided artwork, incorrect spelling, sizing, or details submitted, we cannot offer a refund, and a reprint fee will apply.
We encourage customers to review all proofs carefully before approving.

Question 11

Will my artwork look the same on all products?

Accepted Answer

Colors may vary slightly between product types due to differences in printing methods, materials, and finishes.
•	We match colors as closely as possible, but exact color matching cannot be guaranteed across all items.
•	If color accuracy is critical, please request a paid sample before full production.

FAQ